Contact Us

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150 Newark St.
West Burke
United States

Ministry of Culture is a clothing, waxed canvas bag, and accessories company that takes a holistic approach to fashion. Dedicated to the Slow Design movement, Ministry of Culture embraces traditional craft and folk art design techniques from around the world striving to elevate them through modern design to create our distinctive collection. In addition to our line of sustainable Hemp and Natural Fiber clothing, we reuse discarded fabric in our embellishments and block print our designs to alleviate chemical waste. Our unique brand of design promotes social consciousness through the quality and functionality of each piece.

Returns & Custom Orders

We are very proud of our craftsmanship and strive to create quality products for our customers.

We guarantee the quality of our work. If you are unhappy with an item, please contact us within 14 days of receipt to arrange an exchange or return (minus shipping fees).

Exchanges will be sent out after the original item is received in its original condition, at the buyer's expense, and with a postal tracking number.

We require that anyone requesting an exchange or return contact us within 14 days of receipt of the item.

Just contact us as soon as possible, and please post items back to us within 14 days of delivery.

*Please note that this window is extended during the holidays to allow for gifts to be exchanged until Jan. 15th.

The following items can't be returned or exchanged

• Custom or personalized orders

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We require that any item sent back to us for return or exchange be shipped in its original packaging or similar packaging with all included tags - we do not accept hats returned items that have been shipped in paper envelopes, as such packaging puts the contents at risk of arriving in unsaleable condition. Should a return be made in unacceptable packaging wherein the item arrives not in its original condition, we will add the item to our sale bin and refund only the sale bin pricing of the item (for a hat the sale bin price would be $25).

Thank you for understanding the importance of proper packaging for the shipment of handmade items ; )

Questions about your order?

Please contact me if you have any problems, questions, or concerns about your order, and we will get back to you as soon as possible

ministry.of.culture.designs@gmail.com.

Thank you!

Sizing & Custom Orders

Sizing:

Our adult hats generally measure 22 1/2 and can be extended about 1" more around with the back closure.  Some fabrics do have more stretch than others and, therefore, can vary slightly in fit. Ki’s hats measure approximately 19” and can extend up to 21 1/2”. Please keep in mind that all of the hats are individually made, and the print layout on your hat might vary slightly from what is shown in the picture.

Custom Orders:

I am currently not accepting custom orders, as I am gearing up for the outdoor summer show season. Small requests, such as for a different color snapback or string color can be accommodated, depending on your order. Please feel free to contact me prior to placing your order to find out if this is possible for your order.

Depending on our availability, larger versions of hats and custom-size orders can be made on request. For one-of-a-kind/ custom orders, hats start at $84+ each. The total cost will depend on: the fabric type, style, type and amount of customization, and necessary pattern alterations. Generally, I am not able to take orders for custom fabrics and/or colors that I don’t normally have on hand. To help you take measurements, further instructions can be found below. It is important to measure correctly the first time, as custom orders are not refundable or eligible for exchange.

How do I Place a Custom Order?

Please use the “Contact Us” tab on the website to send me a request. In your message, please include your desired hat style, fabric choice, measurements (if you want a custom size), and any other details about when you would like with your request for a custom order.

How to measure your head circumference?

- you will need a cloth measuring tape or a piece of string and a ruler.

It is best to take your measurements in front of a mirror so that you see where the measuring tape is sitting when you measure. You want to measure from the center of your forehead, around the back of your head, and back to the center of your forehead, at approximately the same place a hat would sit just above your ears. Then measure the distance over the top of your head from ear to ear, starting at where you would like the hat to sit on your head. For example, if you are someone who wants the hat to sit down lower, behind your ears, you will want to start your measurement there and end it in roughly the same place on the other side, rather than measuring from the top of your ear.

***Generally, belts on bags can be adjusted to your size request. Please include that info in the notes when you place your order.***